A customer can return the product only to a direct seller from whom they purchased, along with the original customer receipt, within a period of 30 days from the date of purchase, and get refunded, provided not more than 30% of the product shall have been consumed. The dealer can deduct the courier charges and GST while refunding to the customer, except in the case of manufacturing defect. A dealer should obtain an email from the customer, marking a CC to Company that the customer will not claim for any returns in the future if they buy again. The dealers can return the product to the company along with the customer receipt within 15 days from the date on which the products returned, and get the same exchanged. To get it exchanged the dealer has to pay the GST and courier charges to the company which has been collected from the customer and handover the product to IDTPL.
A customer can return a product directly to the company and get the refund if he/she faces any health issues by using the products, along with a certificate from a Qualified Doctor or a Registered Medical Practitioner, which substantiates that the subject’s health issue was caused due to the consumption of the said product. The refund shall be initiated after due verification of the certificate and the company shall contact the Doctor/RMP, if required.
A dealer can return the product and get refunded, provided the product is in saleable condition within 30 days from the purchase of the product. The product must have a minimum of six months validity to the date of expiry. The refund shall cause the dealer termination of their ID with all pending benefits. The refund shall be initiated after the deduction of Retail Profit that is paid to the dealer, GST charges, courier charges, and INR 300/- per unit as the processing fee. Any product(s) purchased on which complimentary product option or other valid offers were applied will not be eligible for refund, return, or exchange. However, damaged products received on delivery may be replaced as per the accepted procedure.
A dealer can return the product, and get a refund within 30 days from the date of execution of the contract, provided the product is in saleable condition. This procedure will cause the termination of the dealer ID.